![]() Limitations: If remote connection is not used within 60min, the server drops the connection automatically. All three companies offer technical support by help desk ticket after you fill out a form on their respective websites. Create a remote support session directly from within Zendesk tickets. Now you can combine the power of Zendesk ticketing flow with HelpDesk to deliver quick and reliable support to customers. Software on servers: There are almost all common Jamk programs installed, that are allowed to be accessed remotely by their license, including some library software and dossiers. RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Jamk ICT-Services tracks license usage and we will purchase more licenses if needed. License: License is for 140 concurrent users. Both user groups has their own dedicated and secured servers from which softwares are distributed and launched. Usage rights and licences: Citrix remote desktop connections are available for Jamk staff and students. Storing files: Remember to save your files always to the home directory (H-drive)! User profiles are automatically deleted. Its main functions include RemotePC Consumer and SoHo, RemotePC Team, RemotePC Enterprise, RemotePC HelpDesk, RemotePC Meeting and RemotePC ScreenShare. In problem situations (programs do not start, can’t sign in etc.) download and install the latest Receiver version RemotePC is compatible with PCs and Macs and Linux systems, and has mobile applications for iOS and Android devices.All programs are automatically added to the Start menu! (Windows).The problems that circulate through the help desk run the gamut. These can range from user access problems and password resets to issues with cybersecurity and malware. Download and install the Citrix Workspace software with default settings As the first line of defense, the help desk hears all the problems.Go to (On staff computer download Citrix Worspace from Software Center).Start the program and create a new profile.Download Citrix Workspace software from app store.During the session, the technician remotely takes full control of your computer. There is also a separate client software available to almost all devices/platforms if needed. HelpDesk application downloads to your computer to start support session. Programs always open to new tab within browser. Sign in with your jamk email and password.
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